Right of Withdrawal

You can choose to withdraw from your order for any reason within this timeframe - even if you simply change your mind BUT to exercise your right of withdrawal, you must unequivocally inform us of your decision to withdraw from the purchase.  You can do this, for example, by adding a written statement to the goods that you are returning by post, or by sending a fax or e-mail.  It is not enough to just send the goods back.

Please note that you may not use goods that you have received before deciding to withdraw from the purchase. The right to withdraw exists to allow you to examine the product in the same way as you would in a shop, not to give you 14 days free use.   Please also note that you will have to bear the cost of sending the goods back during the cooling-off period.   For bulky goods, please request an estimation of the cost of returning the goods at the time of purchase. Refunds will be paid within 14 days of receiving the goods back in an unused and resaleable condition and in original packaging.